Terms and Conditions

1. Agreement to Terms

1.1 These terms and conditions govern all agreements, services, and transactions between the client and our company (hereafter referred to as "the Provider").
1.2 By accepting a quotation, making payment, or allowing work to commence (including via email or WhatsApp communication), the client agrees to these terms and conditions.
1.3 Any modifications to these terms must be mutually agreed upon in writing.

2. Quotations and Payments

2.1 One-Time Services (e.g., Website Design):

• A deposit of 50% of the total quoted amount is required prior to the commencement of work. The remaining 50% is due upon project completion.

• If the client cancels the project after work has commenced, the client will be liable for all completed work, calculated on a pro-rata basis, plus an additional 20% cancellation fee based on the total agreed project cost.

2.2 Recurring Services (e.g., Monthly SEO Packages):

• Recurring services are billed monthly in advance for the duration of the agreed term (e.g., 4, 6, or 12 months).

• The client is obligated to pay for the entire term of the agreement, even if the service is terminated prematurely by the client. Early termination does not exempt the client from the full payment of the agreed package.

• Payments are non-refundable once processed.

2.3 Payment Deadlines:

• Invoices are payable within 14 calendar days from the date of issuance unless otherwise stated in the agreement.

• Late payments may incur additional charges, including interest as prescribed by applicable law, and may result in a suspension of services until payment is made.

3. Cancellation and Termination

3.1 For One-Time Services:

• If the client cancels a project after work has started, payment is required for the completed work plus 20% of the total agreed amount as a cancellation fee.

3.2 For Recurring Services:

• Early termination of a recurring service is not permitted. The client remains liable for the full amount of the agreed term, regardless of service usage or early cancellation.

4. Commencement of Work, Delays, and Extra Costs

4.1 Work will commence only upon receipt of the required deposit (for one-time services) or the first month’s payment (for recurring services).
4.2 Delivery timelines provided by the Provider are estimates and not legally binding.
4.3 Delays caused by the client’s failure to provide required information, materials, or approvals shall not affect the payment schedule or the client’s obligations.
4.4 If the project is delayed due to the client’s actions, including but not limited to late replies, poor communication, or failure to provide necessary materials within the agreed time frame, the Provider reserves the right to charge additional fees for extra hours spent or time lost as a result.

5. Client Responsibilities

5.1 The client is responsible for providing all necessary information, feedback, and materials required to complete the project in a timely manner.
5.2 The Provider shall not be held liable for delays or additional costs arising from incomplete or inaccurate information provided by the client.

6. Liability and Indemnity

6.1 The Provider’s liability is limited to the total amount paid by the client for the specific project or service in question.
6.2 The Provider shall not be held liable for indirect, consequential, or incidental damages, including but not limited to lost revenue, lost data, or business interruptions.

7. Legal and Governing Law

7.1 These terms and conditions are governed by the laws of the Netherlands.
7.2 Any disputes arising from these terms shall be resolved exclusively in the competent courts of the Netherlands.

8. Acceptance of Terms

8.1 By making payment, approving a quotation, or allowing work to commence, the client explicitly acknowledges and agrees to these terms and conditions.